At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Universal Endless Summer Resort – Surfside Inn and Suites
Join the team at this beachy, surf-themed hotel with a relaxed and easy vibe.
Job Specific
Answers telephone in a prompt and courteous manner
Monitors and responds to dispatch radio
Dispatches guest/Telecom/supervisor calls to appropriate parties
Maintains, on a daily basis, all Housekeeping logs
Maintains sign-in and sign-out sheets
Reconciles boards and keys at end of shift
Tracks and adjusts time log for payroll
Maintains count of daily hours for all Housekeeping personnel
Completes attendance report on late or absent employees
Continually communicates with Front Office and Floor Managers to verify status of all guest rooms
Inputs computer to maintain accurate and up-to-date room status information
Performs all duties in a timely and professional manner
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications
Minimum one (1) year of experience in housekeeping, hotel operations, or related work experience is preferred.
Experience with dispatching, scheduling, or team coordination.
Organizational skills, problem-solving ability and multitasking.
Strong computer skills and attention to detail required.
Must have excellent guest service, interpersonal, and hospitality skills.
Must be able to sit, stoop, bend and walk during entire shift.
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.